Customer Program Management Analyst

Key Responsibilities

• Supports the day-to-day activities of assigned customer accounts to ensure product deliveries meet scheduled milestones. Helps develop tactical action plans when schedules slip.
• Receives and validates customer demand signals; performs rigorous data cleansing and validation before loading requirements into the ERP system.
• Analyses internal capacity, material availability, and lead times. Provides data-driven recommendations to senior management on whether customer request dates are achievable.
• Monitors account profitability and analyses cost variances. Assists in breaking down price structures (Value-add vs. Materials) for review by the Program Manager.
• Generates and prepares performance metrics for monthly Operations Reviews and quarterly Customer Business Reviews (CBRs).
• Monitors the impact of order changes on inventory levels. Tracks Excess and Obsolete (E&O) material related to customer-specific changes...