Customer Program Management Analyst

Detailed Responsibilities

Customer Relationship & Communication

• Act as the primary focal point of communication for all assigned projects.
• Manage customer relationships through weekly, monthly, or quarterly reviews to discuss deliveries, commitments, and account progress.
• Respond promptly to customer inquiries and complaints to maximize satisfaction.
• Present information effectively to both internal and external executive management.

Project & Operations Coordination

• Coordinate engineering, purchasing, planning, and production activities to meet customer requests.
• Monitor all project phases via detailed reports and maintain transparent communication with the client.
• Ensure all necessary documentation is received from customers for successful New Product Introductions (NPI) and engineering changes.
• Coordinate with the CFT to ensure compliance with agreed targets (Qu...