Customer & Product Retention Specialist

for our Careers & Life at JCB pages

About the role:

An exciting opportunity has arisen for a Customer & Product Retention Specialist to join the team at JCB World Parts Centre. This role is responsible for supporting JCB's customer retention products, including Machine Care Extended Warranty and Service Contracts, ensuring excellent service is delivered to both dealers and customers.

As a key member of the team, you will manage the day-to-day administration of Machine Care warranty and service contract products, maintain contract pricing and data within SAP, support invoicing activities and provide analytical insights to support business decision-making. You’ll also play an important role in supporting new programme launches and the implementation of tools and processes that enhance the customer experience.

This role would suit an organised and customer-focused individual who enjoys working with systems, data and stakeholders i...