Customer Portal Operations Manager

What You’ll Do At Elekta

The Customer Portal operations manager supports the delivery, optimisation, and ongoing operation of the company’s two customer‑facing portals. Ensuring seamless execution of processes, system integrity, and a high‑quality user experience across global customer segments.

Responsibilities

• Translate technical requirements into clearly defined, actionable solutions aligned with business objectives.
• Map and document business processes to identify workflows, dependencies, and opportunities for improvement.
• Establish and maintain high‑quality documentation standards, including clear user guides and process documentation for internal and external audiences.
• Lead Salesforce testing activities, ensuring system functionality, data integrity, and readiness for release.
• Validate business requirements to ensure they are complete, accurate, and aligned with project goals.
• Support issue resolutio...