Job Description

JOB DESCRIPTION

Job Title

Customer Order Specialist

Job Description

Customer Order Specialist

As a Customer Order Specialist, you'll be responsible to provide operational support by ensuring that all customer purchases from booking to Confirmed delivery date appropriately follow Order Intake policies.

Your role:

  • Verify order completeness and accuracy by checking product codes, quantities, and pricing in line with Order Intake Policies.

  • Monitor and communicate the status of orders, from entry to confirmed delivery, to relevant stakeholders.

  • Input customer purchase orders accurately into the processing system for new bookings and change requests.

  • Serve as a liaison between functions throughout the order life cycle, resolving issues from intake to invoice creation.

  • Escalate issues promptly to ensure customer satisfaction and contribute to process improv...

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