Job Description
Work Environment
You will join a team of approximately 15 people in a fast-paced, high-volume environment with tight service-level agreements, where accuracy and responsiveness are highly valued. The standard schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The role is onsite for the first full month to support training and onboarding, and then transitions to a hybrid model with four days remote and one day in the office, typically on Thursdays.
Responsibilities
+ Serve as the initial point of contact for product quality concerns and order-related issues.
+ Create, process, and track Quality Assurance Inquiries from submission through resolution, ensuring accurate documentation in the appropriate systems.
+ Coordinate with internal departments such as engineering, manufacturing, and quality to investigate and resolve product quality issues.
+ Draft and deliver 8D reports based on failure analysis and corrective actions, providing clear...
You will join a team of approximately 15 people in a fast-paced, high-volume environment with tight service-level agreements, where accuracy and responsiveness are highly valued. The standard schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The role is onsite for the first full month to support training and onboarding, and then transitions to a hybrid model with four days remote and one day in the office, typically on Thursdays.
Responsibilities
+ Serve as the initial point of contact for product quality concerns and order-related issues.
+ Create, process, and track Quality Assurance Inquiries from submission through resolution, ensuring accurate documentation in the appropriate systems.
+ Coordinate with internal departments such as engineering, manufacturing, and quality to investigate and resolve product quality issues.
+ Draft and deliver 8D reports based on failure analysis and corrective actions, providing clear...
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