Job Description

Responsibilities:

  • Handling a broad range of customer inquiries via multiple channels in a timely, professional manner.
  • Providing product, pricing, and service information to customers.
  • Entering and maintaining accurate customer orders using various software applications.
  • Resolving a broad spectrum of customer complaints and issues with empathy and understanding
  • Collaborating cross-functionally to provide accurate and timely information to customers

    • Requirements:

  • Must have previous customer service experience in a manufacturing order processing role
  • Must have B2B customer service experience – processing orders, tracking orders, & product pricing
  • Must be familiar with order processing software platforms
  • Associates degree
  • Have excellent communication skills, both written and verbal.
  • Be able to work well with others in a busy and dynamic team environment.
  • Be able to priorit...

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