Job Description

You will be the operational architect of our B2B Customer Care system.

Your mission: to design, secure and scale our support system (tools, data, processes), ensuring a fast, smooth and measurable customer experience.

You'll work with Data Analysts who handle insights, your job is to prepare, structure and automate the system so their dashboards are reliable, usable and relevant.

Responsibilities

1. System & Data Quality Design

Manage the operational architecture of Zendesk and CRM for Customer Care: fields, workflows, permissions and processes

  • Define and enforce clear data quality standards: consistency, accuracy, reliability, not cleaning data manually, but designing systems to prevent errors

  • Ensure that existing dashboards (CSAT, FCR, contact volume, resolution time) are powered by reliable, actionable data

  • Regularly audit the Care system and lead improvement initiatives

2. A...

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