Job Description

Customer Operations Specialist


12-month temporary contract


£14.77 per hour


Hours of work: Monday – Friday 09.00 – 17.00 (30 minute lunch break)


Start Date – 11th May – Subject to change


Fully office based


We are recruiting for a Customer Operations Specialist to work for our innovative and global client based in Milton Keynes.


Candidates who have any holidays booked in the first 6 weeks cannot be considered due to training.


Job purpose: Customer Operations Specialist


In this role you will be responsible supporting the customer contact centre across a range of platforms, managing contact centre escalations and complaints alongside driving process innovation, targeting employee development through KPI/OPI analysis, side by side coaching and deep dive sessions.


Responsibilities: Customer Operations Specialist


Operational Duties

Customer ...

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