Job Description
Enhance efficiency as a Customer Operations & Process Excellence Specialist with Lineage. Focus on SOP maintenance, customer communications, and continuous improvement initiatives.
Lineage is seeking a Customer Operations & Process Excellence Specialist to support Customer Service & Administration. This role is crucial for ensuring operational consistency, documentation, and reporting. You will collaborate with Customer Service leadership to enhance service quality while actively participating in cross-functional projects.
Key Responsibilities:
• Create and maintain Standard Operating Procedures (SOPs)
• Analyze operational metrics for improvement opportunities
• Coordinate customer communications and onboarding documentation
• Assist with compliance validation and governance initiatives
• Support automation and RPA efforts for efficiency
Requirements:
• 3-5 years in customer or business operations
• Strong analytical and organizational skills
• Profici...
Lineage is seeking a Customer Operations & Process Excellence Specialist to support Customer Service & Administration. This role is crucial for ensuring operational consistency, documentation, and reporting. You will collaborate with Customer Service leadership to enhance service quality while actively participating in cross-functional projects.
Key Responsibilities:
• Create and maintain Standard Operating Procedures (SOPs)
• Analyze operational metrics for improvement opportunities
• Coordinate customer communications and onboarding documentation
• Assist with compliance validation and governance initiatives
• Support automation and RPA efforts for efficiency
Requirements:
• 3-5 years in customer or business operations
• Strong analytical and organizational skills
• Profici...
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