Job Description

Overview:

Drive client success through operational excellence. As a Managed Services Operations Manager at Xerox, you will lead the delivery of contracted services for high-value clients, ensuring performance standards are exceeded and client relationships remain strong and solution-focused.

What You’ll Do:

  • Lead end-to-end delivery of managed services contracts, ensuring SLAs and KPIs are consistently met or exceeded

  • Manage customer financial performance (P&L), contract modifications, and operational governance activities

  • Deliver ongoing service improvements by identifying operational efficiencies and innovation opportunities

  • Serve as the primary point of contact for client stakeholders across business levels, offering strategic support and day-to-day operational guidance

  • Oversee core functions such as install base accuracy, hardware fulfillment, inventory forecasting...

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