Customer operations

This is for one of our client in Jewellery segment. Budgt is 4 LPA

We are looking for a Customer Service Executive who will act as the first point of contact for our customers. The role involves handling customer queries, resolving issues efficiently, and ensuring a high level of customer satisfaction through timely and professional support.

Key Responsibilities

• Handle customer inquiries via phone, email, chat, or social media
• Resolve customer complaints and issues in a timely and empathetic manner
• Provide accurate information about products, services, and policies
• Maintain detailed records of customer interactions in CRM systems
• Follow up with customers to ensure resolution and satisfaction
• Escalate complex issues to the appropriate internal teams
• Meet and exceed customer service KPIs such as response time and CSAT
• Collaborate with internal teams (sales, operations, tech) when req...