Job Description

Introduction

We are seeking an experienced Customer Operations Manager to support and help deliver the transformation of our Customer Support function into a modern Customer Experience (CX)-led organisation across EMEA and North America.
This role will be hands-on, people-focused, and customer-facing, working closely with senior leadership to improve service quality, customer satisfaction, and operational efficiency. The role will play a key part in driving adoption of AI and automation within Customer Operations and improving day-to-day execution across incidents, backlog, and customer engagement.


Job Description

Key Responsibilities

  • Support the evolution from Customer Support to Customer Experience, helping improve CSAT and customer effort through better processes, tooling, and communication.
  • Lead and develop a team of Customer Operations and Support professionals, ensuring high performance, accountability, and ...

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