Job Description

Customer Operations Analyst

Functie omschrijving Customer Operations Analyst


The Customer Operations Analyst is responsible for developing and supporting the strategy to deliver the highest level of customer satisfaction with a strong emphasis on operational excellence, planning & executing special projects and strengthening partner relationships in the EMEA region for their assigned customer accounts.



Customer Operations Analyst Key Responsibilities:

  • Serve as a dedicated customer contact point
  • Define customer policy and procedure according to different market
  • environments, continue enhancement based on customer and operational feedback
  • Regularly review with customers and cooperate with origin operations teams to achieve the KPIs agreed with the customers
  • Achieve customer satisfaction and build relationships with customers; handle customer’s enquiries, claims and complaints

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to Human Forza Group bv today.

    Submit Application

    Job Details

    Location
    Rotterdam, South Holland, Netherlands
    Job Type
    Full-time
    Category
    Business Operations Specialists
    Posted Date
    June 14, 2026
    Deadline
    July 24, 2026