Customer Operations Analyst

What we're looking for

The
Customer Operations Analyst

plays a critical role in bridging tactical execution with analytical and reporting needs. This role ensures data integrity, builds foundational reporting, and provides QA support for workflows and automations designed by the Ops leadership team. Acting as a junior analyst and systems operator, this person will scale the capacity of Customer Operations leaders by delivering accurate, well-structured data and baseline insights.

Responsibilities

Reporting & Analytics Support

• Build
  baseline Salesforce reports and dashboards

to provide visibility into pipeline, accounts, renewals, and CS metrics.
- Develop
report templates

and first-draft analyses for review by Customer Operations leadership.
- Support
ad-hoc data pulls

for Customer Success, Support, Onboarding, Sales, Solution Architects and Finance teams.

Data Quality & Governance