Job Description

Hybrid

Work Schedule : Night Shift

Work Location : BGC


Job Responsibilities:

  • Guide new customers through a structured onboarding process ensuring access, setup, and early-stage success
  • Coordinate with cross-functional teams to resolve early-stage issues
  • Escalate at-risk accounts and proactively contribute to churn mitigation strategies
  • Maintain detailed documentation of onboarding progress and customer insights
  • Provide feedback to internal teams to improve onboarding efficiency and customer experience
  • Document of customer interactions and progress.


Required technical skills/experience

  • Proficiency with CRM software and customer lifecycle tools
  • Ability to manage multiple tasks in a fast-paced environment
  • Strong verbal and written communication skills
  • AI: Demonstrated passion for and hands-on experience with AI
    • <...

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