Customer Marketing Manager

Launched in 2018, Forethought offers the world’s most advanced AI agents for CX — enterprise‑ready and built for every customer moment. Handling billions of monthly interactions for leading companies like Upwork, Grammarly, Airtable, and Datadog, Forethought’s AI agents think, act, and improve — delivering better customer experiences and scalable business impact.

The Role

We’re looking for a Customer Marketing Manager to build the programs that engage, retain, and grow our customer base. This role will own customer engagement efforts, lifecycle campaigns, customer advocacy, and voice‑of‑customer programs. As our products, customer base, and AI capabilities rapidly scale, we need a manager who will unify customer engagement programs across our CSM, CX, sales, and marketing teams. The goal is to build a repeatable, data‑driven customer marketing program that fuels adoption, expansion, and advocacy. This role is highly cross‑functional and critical to reven...