Customer Lifecycle Manager - US shift (WFO)

About the organization:

Bhanzu is a Math EdTech company which has recently raised a Series B round led by Epiq Capital with participation from Z3 partners and existing investors and is rapidly scaling across geographies with online live classes and games.

We are looking for a Customer Lifecycle Manager (CLM) to work in our Customer Experience team. The CLM will serve as Relationship Manager for a Bhanzu enrolled parent and will be responsible to support them throughout their child's Bhanzu journey. 

Responsibilities:

➔ Act as a single point of contact and be the face of Bhanzu support for the customers

➔ Respond to customer queries in a timely and accurate way, via phone, email or chat

➔ Proactive outbound calling to build rapport with the customers

➔ Identify customers' needs and requirements and propose suitable solutions quickly and efficiently by coordination with cross-functi...