Customer Lifecycle Manager

About the Role

The Customer Lifecycle Manager plays a critical role in shaping and delivering personalised customer experiences across key lifecycle stages. Reporting into the Customer Experience & Design team, you will design, implement and continuously optimise customer lifecycle journeys that improve customer experiences while delivering sustainable commercial outcomes. You will use customer insights, research and data to identify opportunities, solve complex customer problems and influence customer-led decision making across the business.

Key Responsibilities

• Design, deliver and optimise end‑to‑end customer lifecycle journeys across channels
• Build and run lifecycle programs that improve customer experience and commercial outcomes
• Use customer insights, research, NPS and data to identify opportunities and prioritise work
• Work closely with marketing, product, digital and operations to execute life...