Job Description

We are easy to do business with!
That’s why we need people like you; friendly and approachable, with excellent attention to the details who can help us support our customers.

We have an opportunity for a Customer Liaison Officer to join our team. This is a key role within our customer operations team, acting as the link between our operational teams and customers while supporting the delivery of major engineering projects across the South East Water network.


You'll help ensure customers are kept informed throughout planned and reactive works, managing enquiries, resolving issues and delivering a positive customer experience from start to finish.


Here are some of the activities you will be involved in…

  • Responding to customer enquiries across a range of communication channels, including telephone and email.

  • Keeping customers updated on the progress of works, including any changes or delays.

  • Managing customer c...

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