Job Description

Reporting to the Industrial Business Development Manager.

Key Responsibilities:
  • Deliver professional, efficient, and courteous service to customers via telephone and email.
  • Resolve customer queries promptly, aiming for first-time resolution wherever possible.
  • Process customer orders accurately using SAP while ensuring stock availability and customer credit status.
  • Coordinate closely with Business Representatives, Warehouse, Distribution, and Logistics teams to ensure timely order fulfilment.
  • Keep customers informed regarding order status, delivery schedules, and any delays.
  • Process customer claims, returns, rotations, and check-and-charge transactions in accordance with company procedures.
  • Prepare quotations and respond to ad hoc customer requests.
  • Maintain accurate customer records, calling schedules, and order documentation.
  • Build strong working relationships with both in...

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