Customer Liaison Officer

Key Responsibilities

End-User Support

• Deliver a professional, efficient, and customer-focused service to internal and external customers.
• Respond promptly to customer queries via telephone and email.
• Resolve customer enquiries efficiently, aiming for first-time resolution wherever possible.
• Demonstrate a proactive, solution-driven approach to problem-solving.
• Build positive relationships with customers by providing knowledgeable, courteous, and timely assistance.
• Identify and resolve issues within the scope of the role while upholding company values.

Order Processing

• Contact customers according to the prescribed calling schedule.
• Receive and process customer orders accurately and efficiently.
• Liaise closely with Business Representatives to coordinate customer requirements.
• Verify customer account status, credit limits, and creditworthiness before processing orde...