Job Description
Overview
The role involves taking expert responsibility for managing and improving the performance of multiple sites, with a particular focus on handling customer complaints and expressions of dissatisfaction (EOD) include ensuring thorough and fair investigations of all complaints within agreed service standards, liaising with work providers to align services with their expectations, and accurately recording all complaints and their outcomes.
Responsibilities
The Role:
Assume expert responsibility for the management and performance of sites specifically when dealing with customer complaints or expressions of dissatisfaction (EOD)
Ensure that all customer complaints and EODs are thoroughly and fairly investigated within agreed service standards
Liaise with work providers and ensure that the service provided is in line with their expectations/obligations
Work with sites and ensure that all complaints/EODs are accurately recorded including any outcomes/co...
The role involves taking expert responsibility for managing and improving the performance of multiple sites, with a particular focus on handling customer complaints and expressions of dissatisfaction (EOD) include ensuring thorough and fair investigations of all complaints within agreed service standards, liaising with work providers to align services with their expectations, and accurately recording all complaints and their outcomes.
Responsibilities
The Role:
Assume expert responsibility for the management and performance of sites specifically when dealing with customer complaints or expressions of dissatisfaction (EOD)
Ensure that all customer complaints and EODs are thoroughly and fairly investigated within agreed service standards
Liaise with work providers and ensure that the service provided is in line with their expectations/obligations
Work with sites and ensure that all complaints/EODs are accurately recorded including any outcomes/co...
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