Job Description

Description

Re-imagines the established customer journey based on customer insights (VOC) & relevant operational data points (Resolution Rate, Service Level, etc.) and identify various inefficiencies and bottlenecks of existing customer problems. Champions process excellence by challenging the status quo on policies and processes to simplify and automate current policies/processes to quickly solve customer problems.

DUTIES AND RESPONSIBILITIES:

  • Leads the policy and/or process transformation initiatives by analyzing gaps between the desired customer journey versus results of customer survey, key operational and business metrics

  • Drive the need for change by collaborating with project leads and key stakeholders to ensure constant efforts for process improvements are initiated aligned with objectives

  • Establish the project/initiative's objective and requirements and effectively identified and (if needed) negotiates the re...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to Globe today.

    Submit Application