Job Description

Description

JOB TITLE: Customer Journey Manager

SALARY: Jersey - £51,777 - £57,530| Isle of Man - £43,803 - £48,670

LOCATION(S): Jersey - 9 Broad Street, St Helier or Isle of Man - Villers House Douglas

HOURS: Full-time - 35 hours per

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

What you’ll be doing 

As a Customer Journey Manager, you'll play a key role in crafting outstanding experiences for our customers and colleagues. You will work closely with Product Owners and cross-functional teams. Using data, insights, and advanced business analysis techniques, you will understand journey performance, find opportunities to improve, and t...

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