Customer Journey Lead

We're looking for a Customer Journey Lead who will play a pivotal role in shaping and delivering seamless end-to-end customer journeys across multiple touchpoints, functions and partner organisations. This is an opportunity to influence how our customers experience our brand, ensuring every interaction is meaningful, consistent and aligned to their needs. Using customer insight, analytics and design thinking, you'll identify opportunities to enhance the customer journey, uncover pain points and drive improvements that make a measurable difference. You'll act as the voice of the customer throughout transformation programmes and business initiatives, partnering with stakeholders across the organisation to embed customer‑centric thinking into decision‑making and delivery. If you're passionate about turning insight into action, influencing change and creating experiences that build loyalty and advocacy, we'd love to hear from you. We work in a hybrid way at Saga both at home and in t...