Job Description

We are looking for Customer IT Support Representative for call centre environment.

De ion
  • Assist user with IT enquires via email or phone
  • Provide interim reply (by phone call/email)
  • Able to draft professional email respond back to user
  • Familiar with smart TV operation and handphone application (download application/ install/ uninstall)
  • Familiar with internet surfing on the PC
  • Basic knowledge of PC & software troubleshooting
Requirements
  • Possess basic IT knowledge/ smartphone application knowledge
  • Best to have contact centre experience
  • Customer Service Skills
  • Ability to multitask and handle difficult customers
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