Job Description
We are looking for Customer IT Support Representative for call centre environment.
De ion- Assist user with IT enquires via email or phone
- Provide interim reply (by phone call/email)
- Able to draft professional email respond back to user
- Familiar with smart TV operation and handphone application (download application/ install/ uninstall)
- Familiar with internet surfing on the PC
- Basic knowledge of PC & software troubleshooting
- Possess basic IT knowledge/ smartphone application knowledge
- Best to have contact centre experience
- Customer Service Skills
- Ability to multitask and handle difficult customers
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