Job Description
Join our ambitious team as a Customer Insights & Performance Analyst and help build the future of customer operations through data-driven impact! At Product Madness, outstanding experiences are delivered to bring happiness to millions of players, and smart insights are at the heart of making that happen. This role is pivotal, combining operational performance reporting with behavioural and cohort analysis to strengthen service efficiency, advance automation maturity, and elevate customer engagement efficiency across Customer Operations, Automation, and Engagement initiatives.
Work mode: hybrid – 3 days per week from the Wave Office in Gdansk or Unity Office in Krakow.
What You'll Do
Own reporting across SLA, critical issues and service stability
Analyse automation performance including containment, resolution and workflow trends
Identify drivers of repeat contact and inefficiencies...
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