Customer Implementation & Success Associate

At Pontosense, we build technology that helps older adults live safely and independently at home. Families gain peace of mind, caregivers stay informed, and organizations deliver better care — without being intrusive.

But our impact isn’t created at contract signature. It happens when customers successfully integrate the product into their real workflows and rely on it in daily operations.

That’s where you come in. In this role, you won’t just coordinate onboarding — you’ll define what successful adoption looks like and guide customers to achieve it. You’ll sit at the intersection of Sales, Product, and Operations, helping turn real customer usage into repeatable deployment patterns. This function is actively evolving. You’ll work closely with leadership as we shape how Customer Success operates and scales at Pontosense.

What You’ll Do

• Own successful adoption – Lead kickoff conversations and establish clear success crite...