Job Description
Be a key player at Lightspeed as the Senior Manager of Customer Implementation, leading the North America Retail onboarding team. Your role is vital in enhancing client satisfaction and adoption rates.
This high-impact position reports to the Director of Customer Success and focuses on shaping and executing implementation strategies. You will lead a dedicated team responsible for ensuring customers effectively utilize their POS systems. Your leadership will drive operational excellence and help customers realize their investments.
Key Responsibilities:
• Own North America Retail onboarding strategy and execution
• Improve onboarding outcomes including product activation
• Streamline the customer journey from sales to implementation
• Lead onboarding team’s development and performance
• Address complex customer issues promptly and effectively
Requirements:
• 5+ years of relevant SaaS experience
• Strong man...
This high-impact position reports to the Director of Customer Success and focuses on shaping and executing implementation strategies. You will lead a dedicated team responsible for ensuring customers effectively utilize their POS systems. Your leadership will drive operational excellence and help customers realize their investments.
Key Responsibilities:
• Own North America Retail onboarding strategy and execution
• Improve onboarding outcomes including product activation
• Streamline the customer journey from sales to implementation
• Lead onboarding team’s development and performance
• Address complex customer issues promptly and effectively
Requirements:
• 5+ years of relevant SaaS experience
• Strong man...
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