Customer Hub Officer

Our client is looking for an experienced Customer Hub Officer

Office based at Castle House ST5 1BL or work remotely.

Processing changes in household, exemptions, discounts, payment plans and support with telephone calls using NEC RBLive and NEC document management system (Image).

ESSENTIAL: Experience of working with RBLive and Image.

Main Purpose of Job:

To deliver our One Front Door approach and principles, providing a high standard of customer service for all customers of the council, regardless of the channel they use to interact with us. To give thousands of customers a great customer experience, adding value by successfully delivering the right outcomes. Customer interactions will cover a wide range of council services and the postholder will have the skills and knowledge required to provide the correct and timely advice to resolve queries quickly and manage cases efficiently. To understand when and how to build self-serve capabil...