Customer-Focused Service Consultant

Become a key player in customer satisfaction as a Service Consultant at Birchwood. This role emphasizes efficient service scheduling and clear communication for an optimal vehicle ownership experience.
Reporting to the Service Manager, the Service Consultant is vital in ensuring customer satisfaction after vehicle purchases. You will utilize leading technology to manage service appointments and repairs effectively. A commitment to detail and exceptional organizational skills are essential for this role, alongside fostering a collaborative environment with your team.
Key Responsibilities:
• Efficiently schedule customer services and repairs
• Communicate effectively with customers of varying technical knowledge
• Maintain open lines of communication about repair estimates
• Ensure accurate completion of work orders and invoicing
• Foster a positive experience through proactive customer engagement
Requirements:
• Preferred experience as a Service Consultant
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