Job Description
Transform IT support experiences at People Corporation as an IT Support Analyst in Toronto. This full-time, in-person role emphasizes customer service and technical problem-solving skills.
As a key member of our team, you will take ownership of user issues while ensuring timely communication throughout the resolution process. This position also involves providing specialized support to senior executives and training staff on popular desktop applications. Your understanding of Active Directory and Office365 will be crucial in this fast-paced environment.
Key Responsibilities:
• Manage and escalate tickets to ensure user satisfaction
• Provide user training on applications, including Office 365
• Create and administer accounts in Active Directory
• Deploy hardware and manage software imaging tools
• Engage in after-hours support as needed
Requirements:
• 2-3 years of relevant technical support experience
• Experience in troubleshooting Windows and Office app...
As a key member of our team, you will take ownership of user issues while ensuring timely communication throughout the resolution process. This position also involves providing specialized support to senior executives and training staff on popular desktop applications. Your understanding of Active Directory and Office365 will be crucial in this fast-paced environment.
Key Responsibilities:
• Manage and escalate tickets to ensure user satisfaction
• Provide user training on applications, including Office 365
• Create and administer accounts in Active Directory
• Deploy hardware and manage software imaging tools
• Engage in after-hours support as needed
Requirements:
• 2-3 years of relevant technical support experience
• Experience in troubleshooting Windows and Office app...
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