Job Description

Description

:
  • Manage customer interaction by responding to incoming service and customer inquiries and telephone calls, informing customers of services and estimated time of completion of jobs in compliance with the signed maintenance contract.
  • Update monitoring spreadsheets, VisionLink and other contract administration tasks.
  • Support other team members with training and overflow work.

    • Specific Skills:

  • Strong communication skills, both written and verbal
  • Strong interpersonal skills
  • Strong organizational and prioritization skills
  • Demonstrated commitment to safety culture
  • Strong decision making involving varied levels of risk and ambiguity
  • Ability to adapt to change in the work environment to deal with frequent change, delays or unexpected events
  • Strong customer relationship management
  • Solid and effective negotiation skills
  • Demonstrated actions and decisions cons...

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