Customer Expert - Japanese - Greece

Position: Customer Expert

Work model: Remote

Location: Greece

Employment type: Full-time

In this role, you will:

• Handle inbound customer inquiries via phone and email, addressing a wide range of topics including product information, order status, vehicle inquiries, and technical support.

• Provide accurate and timely information on our diverse portfolio of vehicles, including features, specifications, pricing, and available options.

• Assist customers with locating dealers, navigating our website, and understanding connected services and infotainment features.

• Investigate customer issues, conduct research using internal resources, and effectively resolve concerns.

• Maintain accurate customer records and data in our CRM system.

• Contribute to a positive and collaborative team environment.

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