Job Description
You will play a key leadership role in ensuring consistency, accountability, and continuous improvement within the warranty process, while building strong relationships with South Australian clients and internal stakeholders nationwide.
About the Role
This is a hands-on, relationship-driven position combining client engagement, operational oversight, and national coordination.
You will:
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Act as the Adelaide-based ambassador for exceptional client care standards.
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Maintain proactive engagement with South Australian clients to identify service gaps and improvement opportunities.
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Provide structured oversight of the national warranty function to ensure consistency across all states.
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Support branches in managing complex warranty matters, providing guidance and escalation support.
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Monitor and analyse national warranty trends, providing insights to leadership.
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