Customer Experience Team Members

Customer Experience Team Member 

Part of the Customer Experience team, you will report to the Customer Experience Manager, Deputy Customer Experience Manager, Duty Managers and Supervisors on shift. 

You will work alongside Security and Box Office Staff at the entrance to the venues, some of your tasks may overlap and we always work together to ensure the customers experience is the best it can be.

You will be working at Richmond Theatre, a beautiful, 126 year old venue, which hosts a variety of performances throughout the year, including plays, musicals, dance, opera, talks, and the annual pantomime. 

This is a varied role which involves working in all areas of Front of House including welcoming customers, scanning tickets, serving drinks and snacks behind the bars, selling merchandise, selling ice cream and programmes in the auditorium, and showing people to their seats. 

Evening and weekend availability is essential for thi...