Job Description

Job Description

  • Job ID: 354010

  • Date posted: 16/07/2026

    • What you'll need to have

    • Minimum 5 years of related experience

    • Minimum 1 year of managerial experience

    A day in your life with us

    • Secure the customer experience assignment, strategy implementation and responsibility for its performance.
    • Lead the customer team and collaborate with key stakeholders to ensure a rewarding customer experience.
    • Analyse and ensure performance standards of the team are met and corrective actions are implemented to ensure an excellent customer experience.
    • Lead the process of onboarding, training and development of the competence of co-workers.
    • Ensure meeting of customer expectation with maximum impact by ensuring continuous follow up of experiences.

    About this work area

    At IKEA it’s all about our customers, and in Customer ...

    Ready to Apply?

    Take the next step in your AI career. Submit your application to Ikea today.

    Submit Application