Job Description

The Operational Team Lead acts as a key operational anchor within Customer Experience, owning complex and cross‑functional initiatives that drive:

  • Process efficiency and operational excellence

  • Optimised use of the application and system landscape

  • Identification, qualification, and execution of offshoring opportunities to the Global Service Centers (GSC)

  • Improved customer outcomes and reduced operational friction

    • The role requires both high‑level strategic thinking and the ability to deep‑dive into operational details, data, and systems to drive sustainable improvements.

    Key responsibilities:

  • Lead and drive operational optimisation initiatives across Customer Experience processes

  • Perform deep dives into the application landscape, identifying opportunities for automa...

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