Customer Experience Team Lead

Customer Experience Team Lead 

Parramatta, Strathfield or Chatswood

Full-Time

Matrix Education is Australia’s leading and fastest-growing tuition college for primary and secondary students. With over 25 years of experience, we’ve helped tens of thousands of students achieve their academic dreams.

We are now hiring full-time  Customer Experience Team Leads to join the team at our Parramatta, Strathfield or Chatswood campuses.

As a Customer Experience Team Lead,  you will own frontline quality, delivery and escalation, while supporting our Customer Service leadership team to drive exceptional customer experiences at scale. This role sits at the heart of our customer service function, blending operational leadership, data-driven insights, and cross-functional collaboration to improve processes, performance, and outcomes for customer...