Customer Experience Team Lead

About BIS Safety Software

BIS Safety Software is a SaaS company on a mission to change how organizations manage safety, learning, and compliance. We are looking for a Customer Experience Team Lead who is eager to support a high-performing team and put customers first in everything they do. This team is the heart of the client experience at BIS, and we want a leader who takes that seriously.

About the role

This is a role for someone who genuinely loves people and technology — both the team they support and the customers they serve. What you need is the drive to learn, the empathy to coach, and the ownership mindset to step up when it matters.

You’ll start by getting deeply familiar with our product and customers — handling calls and tickets alongside the team. Over time, you’ll grow into the full team lead responsibilities: supporting your teammates, running one-on-ones, reviewing performance, and keeping things running smoothly. If ...