Customer Experience Specialist

Job Description

We are looking for a self starter who can take ownership of our customer experience needs. For the right candidate, this is a great opportunity to grow with the company. At Supervek, a great customer experience is our North Star metric - and this position will play a key role in the brand's growth.

• Ensure a great customer experience by proactively reducing customer paint points
• Create efficient customer care processes and identify scope for improvement in customer experience
• Work with the operations and manufacturing teams to ensure all issues are resolved in a timely manner
• Maintain updated knowledge of Supervek product offerings, features and policies
• Participate in meetings and activities to improve customer experience
• Maintain proper documentation of customer queries and resolutions
• Handle inbound phone, web and social queries
• Assist operations and marketing teams with...