Customer Experience Specialist – Operations (1-y contract) (Milton)

As part of a rapidly evolving distribution network, we are looking for a Customer Experience Specialist Operations to join us on a 1‑year contract and play a key role in shaping how we deliver value to our customers.

In this role, you will ensure that customer concerns are addressed with urgency and rigor, from initial identification through to resolution and escalation when required.

You will act as the voice of the customer within the organization, working closely with operations and cross‑functional teams to not only resolve issues but also improve processes and prevent recurrence.

This is a highly visible role where your ability to listen, analyze, and influence will directly contribute to enhancing customer satisfaction and embedding a strong customer‑centric mindset across the business.

Responsibilities

• Customer issue ownership
• Proactively capture and follow up on customer issues and feedback
• Ensure timely resoluti...