Customer Experience Specialist

We are looking for a highly motivated Customer Experience Specialist to join a team on a contract basis in Markham, Ontario. In this role, you will focus on delivering exceptional service to our customers while ensuring accurate order processing and efficient returns management. This position is ideal for someone with a strong attention to detail, excellent communication skills, and a customer-first mindset.

Responsibilities:

• Accurately process customer orders, ensuring seamless order entry from receipt to fulfillment.

• Verify and coordinate order details with relevant departments to guarantee timely delivery.

• Manage product returns efficiently, maintaining detailed records and resolving any return-related issues.

• Provide personalized support to customers by addressing inquiries and offering effective solutions.

• Build strong customer relationships through consistent, high-quality service.

• Collaborate with inventory, shipping, and ...