Customer Experience Specialist

Exp-7+ years

NP-Immediate to 15 days

Location- Gurgaon

Mode of work- Work from Office

Time Shift- UK time shift

Skill- Customer Experience, Process Mapping, Journey mapping

JD:

Role level: Sr. Analyst, CX Strategy & Analytics

Essential Functions/Core Responsibilities

• Analyze customer journeys and feedback data to identify friction points and improvement opportunities
• Conduct Voice of Customer research including survey analysis, interviews, and customer insight synthesis
• Develop consulting deliverables including journey maps, ROI analysis, strategic assessments, and data visualizations
• Support customer experience strategy projects through data analysis and insight generation
• Present findings and recommendations to project teams and stakeholders
• Execute project workstreams independently with manager oversight
• Lead project teams through planning, discovery...