Customer Experience Specialist - Flemish - Spain

Position: Customer Experience Specialist

Location: Remote, Spain

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Manage customer interactions through various communication channels (phone, email, chat, or CRM systems), ensuring timely and accurate responses

• Process customer orders, quotations, and inquiries accurately using designated company systems (e.g., ERP or CRM tools)

• Provide product information and basic technical support to assist customers in identifying appropriate products or services for their needs

• Track and communicate order status, including delivery schedules, updates, and any delays, to maintain transparency and trust with customers

• Collaborate with internal departments such as logistics, sales, and technical support to resolve customer issues efficiently

• Maintain up-to-date and accurate records of all customer interactions, transactio...