Customer Experience Specialist

We are hiring for our client, a fast‑growing, modern ecommerce brand in the better‑for‑you consumer products space, selling through Shopify, Amazon, and major retail partners.

They operate in a high‑performance, fast‑moving environment and are looking for a highly articulate Customer Experience Specialist who thrives on ownership, precision, and thoughtful problem‑solving.

This role requires exceptional written and spoken English, strong judgment, and hands‑on experience using both Zendesk and Shopify to resolve real customer issues.

Estimated Salary

The salary for this position has not been finalized yet. Please indicate your expected salary based on your experience in the application form, and we will consider it in our discussions.

Key Responsibilities

Customer Support

• Manage daily ticket volume across email, chat, and marketplace messaging
• Respond to customers clearly, professionally, and em...