Customer Experience Specialist

Here for people. Here for communities. Here for you.

What is the role?

Make a difference every day as a Customer Experience Specialist at Hafod.

Our Customer Experience team is primarily based at our Head Office in Cardiff, but subject to business needs we do offer the option for working 1 day a week from home.

This is a 18 months fixed term, full time position, working 36 hours per week.

Our teams work Monday to Friday, with no weekend shifts and we offer the opportunity for flexible working.

What you’ll be doing

• You will be the first point of contact for the organisation, working closely with both customers and colleagues to deliver excellent customer service and administrative support.
• You’ll be responsible for responding to all incoming enquiries in a timely and professional manner.
• Reporting to the Customer Experience Team Leader, ...