Customer Experience Specialist at Kilne

Elevate customer engagement with Kilne, a cookware brand in Toronto, as a Customer Experience and Retention Specialist. Lead customer support, build relationships, and drive satisfaction across various channels.
In this impactful role, you will manage customer interactions through email, chat, and social media via Zendesk. Your proactive approach will turn customer conversations into retention opportunities, while supporting email campaigns in Klaviyo. Collaborate with the marketing team to optimize customer insights and improve brand loyalty.
Key Responsibilities:
• Manage customer support across email, chat, and social media
• Turn conversations into retention opportunities effectively
• Support email marketing campaigns with segmentation and flows
• Engage with customers on social media through comments and DMs
• Analyze customer feedback patterns for actionable insights
Requirements:
• 1–3 years in customer support, CX, or retention
• Strong written co...