Customer Experience Responsible

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EF Language Abroad is looking for a strategical, entrepreneurial, and sales driven Customer Experience Analyst to take the program to the next level! You will play a vital role in delivering an exceptional customer journey and enhancing client satisfaction across all touchpoints.

As a Customer Experience Analyst based in Polanco , you will identify opportunities to improve processes, support customers before, during, and after their experience with EF, and ensure that every interaction reflects our high‑quality standards. Your focus will be to gather insights, solve problems proactively, and collaborate with different teams to elevate the overall customer experience. This role involves direct interaction with our customers via phone, email, online platforms, and in‑person—with a personalized, human approach.

Responsibilities

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